Question 1

What is ClaimEzy?

Accepted Answer

ClaimEzy is a medical billing and revenue cycle management company that helps US healthcare providers reduce denials, speed up reimbursements, and lower billing costs by 40-60%.

Question 2

How quickly can we get started?

Accepted Answer

Our onboarding process takes 2-3 weeks from consultation to go-live, including secure integration, team assignment, and training.

Question 3

Do you support our specialty and payer mix?

Accepted Answer

We support a wide range of specialties and work with your team to align on payer rules, coding, and follow-up workflows.

Question 4

Where is your team located?

Accepted Answer

Operations are based in India with US time zone coverage for meetings, escalations, and account communication.

Question 5

How do you handle HIPAA and data handling?

Accepted Answer

We use HIPAA-aligned processes and secure channels for operational work. Please avoid sending PHI through unsecured contact forms.

Question 6

Is my patient data secure?

Accepted Answer

Yes. We operate under strict HIPAA-aligned controls with AES-256 encryption at rest and TLS 1.3 in transit. All team members undergo HIPAA training and background checks.

Question 7

Are you HIPAA compliant?

Accepted Answer

Yes. We sign Business Associate Agreements (BAAs) with all clients and maintain comprehensive HIPAA safeguards. We also comply with India's DPDP Act 2023.

Question 8

How much does it cost?

Accepted Answer

Pricing is customized based on practice size and services needed. We offer percentage-based (3-7% of collections), per-claim ($2-8), or hybrid models. Most practices save 40-60% vs. domestic solutions.

Question 9

Are there any hidden fees?

Accepted Answer

No hidden fees. Transparent pricing discussed upfront. No setup fees, no long-term contracts.

Question 10

What services do you provide?

Accepted Answer

We provide comprehensive RCM services: medical billing, coding, eligibility verification, claim submission, denial management, AR follow-up, payment posting, and analytics.

Question 11

How do you integrate with our systems?

Accepted Answer

We integrate securely with your EMR using HIPAA-aligned connections (HL7, API, or secure file transfer). Integration typically completes in 2-3 days.

Question 12

Do you work in US timezones?

Accepted Answer

Yes. Our teams operate in alignment with US business hours (EST, CST, MST, PST) for responsive communication and timely billing handling.

Question 13

Who will I work with?

Accepted Answer

You'll be assigned a dedicated billing team including a team lead and specialists trained in your specialty, with direct communication channels.

General